I integrate new tools and AI-based workflows to modernize learning, streamline content creation, automate processes, and enhance learner engagement.

On the creative side, I provide interior design concepts and digital renderings that help clients visualize functional, beautiful spaces. My design eye enhances my instructional design, user experience, and communication work. You can explore a dedicated selection of my design projects at www.novusstile.com

I use data to drive clarity, decisions, and transformation.
My analytics experience includes:

• Building dashboards & reports

• Operational data analysis

• Quality metrics & KPIs

• Crosswalk mapping

• Learning metrics & performance analytics

• Trend identification & process improvement

• SQL/table manipulation

• Audit preparation & compliance reporting

This analytical lens strengthens both my L&D and operations work ensuring every solution is grounded in meaningful insights, real patterns, and measurable outcomes.

I create clear, accessible, and human-centered learning materials including eLearning, workflows, job aids, curricula, knowledge bases, SharePoint hubs, and performance support resources that simplify complex processes and drive learner success.

I build scalable learning experiences — job aids, training programs, onboarding, and digital content that improve skill-building and performance across corporate, technical, and field teams.

I bring years of leadership experience overseeing medical claims operations teams, quality, appeals, provider resolution, and cross-functional workflows. I’ve led teams of up to 60 staff, reduced claims backlogs, improved processing accuracy, re-engineered workflows, and delivered major operational turnarounds.

My operations work includes:

• Claims management & adjudication strategy

• Process improvement & automation

• Inventory reduction (including turnaround improvements of 73k → 13k)

• Cross-department leadership collaboration

• Vendor oversight (eviCore, Optum, Cotiviti, HMS, etc.)

• System configuration & benefit product builds

• KPI analysis, reporting & operational dashboards

• Staff development, retention, & operational coaching

I analyze workflows, identify gaps, and implement solutions that eliminate bottlenecks, reduce errors, and improve efficiency using Lean Six Sigma and Agile methods.

I help teams navigate transitions by designing change communication, stakeholder guides, readiness plans, and supportive learning materials that reduce confusion and increase adoption.

I support complex projects using Agile methodology, sprint planning, stand-ups, retros, and backlog prioritization.

I partner with leaders to manage enterprise initiatives such as system implementations, crosswalks, migrations, audits, readiness plans, SharePoint sites, and training rollouts.

I deliver engaging, practical training across healthcare, operations, claims, customer service, and systems. I specialize in onboarding, core skills, leadership development, claims processing, Healthedge software applications such as HealthRules and GuidingCare, QNXT/Trizetto Facets system testing, Amisys, EXP Macess and operational readiness.

I help professionals elevate their careers by building a clear, compelling personal brand. My services include résumé redesign, cover letter writing, LinkedIn optimization, professional storytelling, and digital portfolio or website creation. I combine strategy, design, and messaging to help you stand out, communicate your value, and position yourself for the opportunities you want.