Welcome to my Case Studies
Here you’ll find the learning programs, operational workflows, and system-based solutions I’ve designed and delivered end-to-end. My work extends beyond training. I build the entire ecosystem around performance: onboarding strategy, claims operations support, technical implementation, and configuration alignment across multiple systems and teams.
Each case study showcases how I transform complex business needs into clear, scalable learning and operational solutions. From full onboarding academies and multi-system claims training to process redesign, implementation planning, and cross-functional coordination with Information Technology, Configuration & Claims Operations, Provider Network Management, Customer Service Experience, Human Resources, and Business Process Outsourcing partners.
Change in Motion – Building an Enterprise Learning & Engagement Framework During Organizational Realignment & Financial Turnaround
This case study highlights how a fully integrated learning and engagement framework was built to guide employees and leaders through a major organizational realignment. It showcases the strategy, design, collaboration, and change management practices that helped transform uncertainty into clarity and support across the enterprise.
NTT DATA + UCare CCO Workforce Onboarding & Training Program
This end-to-end onboarding program delivers clear, practical, and confidence-building instruction for new Claims Processors. Each learner gains the systems knowledge, workflow understanding, and hands-on practice needed to succeed from day one.