Training Catalog
30 years in healthcare payer operations, turned into practical training staff can use on the job.
Every program below comes from real operational experience, not a template. Programs with a case study were designed and delivered in live health plan environments.
Payer Systems Training
System training teaching the standards that work is measured against, not just the screens. Available only to organizations that hold their own software license.
Claims Operations Training
Built for the production floor, where accuracy is checked and turnaround time is tracked.
Leadership Development
A complete leadership program for people promoted for technical skill who were never taught to lead.
AI Training
Four-level program from practical fluency to building and deploying agents. Live on Zoom with self-paced work between sessions. 20 seats per cohort.
Instructional Design and Train the Trainer
For the expert who has been asked to design and develop the training program.
Data, Analytics, and Process Pathways
Data, Analytics & Process Pathways build role-specific skills to turn data into reliable decisions and repeatable improvements.
Business and Revenue Pathways
For small businesses leaders and teams with practical tools to grow revenue, simplify ops, and align sales, marketing, and delivery for consistent results. Using diagnostics, customer-journey mapping, and action plans, it spots bottlenecks in lead generation, conversion, pricing, and retention. Participants convert market insight into scalable revenue models, clear KPIs, and repeatable processes that smooth the buyer experience. For cross-functional teams, the hands-on program emphasizes quick experiments and governance to lock in gains and increase top-line growth while keeping operations efficient.
Delivery
Programs are delivered in person, virtually, or as self-paced eLearning, and are scoped by cohort size, duration, and depth.