Welcome to my Case Studies
Here you’ll find the learning programs, operational workflows, and system-based solutions I’ve designed and delivered end-to-end. My work extends beyond training. I build the entire ecosystem around performance: onboarding strategy, claims operations support, technical implementation, and configuration alignment across multiple systems and teams.

Each case study showcases how I transform complex business needs into clear, scalable learning and operational solutions. From full onboarding academies and multi-system claims training to process redesign, implementation planning, and cross-functional coordination with Information Technology, Configuration & Claims Operations, Provider Network Management, Customer Service Experience, Human Resources, and Business Process Outsourcing partners.